UNAUTHORIZED WEBSITE USE
Illegal and/or unauthorized use of our website including but not restricted to the unauthorized sale of tickets, as well as the use of any other tool of the web environment in question will be investigated and followed by every legal mean that AEK FC possesses.
The ticket sale website of AEK FC has encompassed the most up-to-date and recognized security policies that pertain to payment transactions as well as patrons’ personal data and caters for the continuous availability of these services. Specifically, the technologies that make for the AEK FC online system include:
1. Secure Sockets Layer technology for the protection of data transportation into the information system.
2. The use of structured and specialized security features (firewall) for the protection of stored personal data.
3. The use of state-of-the-art technologies for the impeccable functioning and availability of the website.
All transactions performed on www.aekfc.gr agree with both the International and European legal frameworks which refer to matters such as electronic commerce. Transactions are also carried according to Consumer Data Protection laws (Ν. 2251/1994), which refer to matters such as remote sales.
TERMS OF TICKET PURCHASE
Any Product or Service purchase may be completed only with the use of a VISA or MASTERCARD credit or debit card. Once the ticket purchase and any transaction through our website are completed, the credit card will be charged. The AEK FC website has taken all necessary safety measures for the use of your credit card. In case of lacking to charge your credit card, the order is automatically cancelled.
In case of an error in the amount of money you have been charged for a particular ticket and regardless the reason (either wrong data /incorrect information given or trouble in the www.aekfc.gr software), AEK FC has the right to cancel your ticket and return its price to you.
After fulfilling all transactions needed for the purchase, a confirmation mail will be sent to you through our website. In case you will not receive the confirmation mail or in case of a mistake or disconnection, you are obligated to contact AEK FC in order to ensure whether your transaction has been completed or not. If for any reason you will not get your transaction’s confirmation, AEK FC does not bring the responsibility for money or any other loss.
Receive your tickets as email attachments or use your smartphone.
For further information and/or other clarification please contact AEK FC.
MONEY RECLAIM /TICKET REPLACE
After concluding the transaction you cannot reclaim your money or change your tickets. Game tickets that have been lost or stolen cannot be replaced either.
AEK FC will not be held responsible if the order will not be completed or completed with delay. In any case, our company will inform all users, in time, whether there is any availability or not. Our website is not responsible for possible system unavailability nor can guarantee a constant, accurate and without any mistake service provision.
PERSONAL DATA USE
In order to provide the above services to its clients, AEK FC holds and uses the clients’ data. For the promotion, assistance and best service of their in-between transactions, these data may also be used by the Banks or the Institutions through which the payments will be completed.
In addition, during a purchase process, each user is given the choice of allowing or not AEK FC to use his /her personal data and to distribute them to its collaborators, such as organizations and sponsors, who may use then for marketing or other promotional advertising.
PERSONAL DATA PROTECTION
All personal data are protected by the above terms, by the Greek Law (Law 2472/1997, Law 207/1998, Law 79/2000 and article 8 Law 2819/2000) and by the European Law (95/46/EK, 97/66/EK).
In order to perform a best service practice for all our users, AEK FC holds and manages a file with every user’s personal data.
The patron holds the right to be informed according to article 11, law 2472/97 (“Data Protection Act”) and to claim the removal or update of his/her data after the end of every season.